Help Centre

How can I apply my credit note?

If you have previously been issued a credit note by and would like to apply it to a new booking:

Make your booking on, as you would normally. Click 'Pay now' at the end of the booking process.

You will now be asked for your payment card number. DO NOT PROCEED. Keep this page open.

Now please contact us via Live Chat and be ready to tell us:
a) Your original booking reference, with which the credit note was issued.
b) Your new order reference which you will see on the payment page.

A Customer Service Agent will then phone you to confirm your new booking having applied the credit note.

Was this article helpful? 21 out of 68 found this helpful
Are you still looking for a transfer?
Find a hassle-free journey to your destination.