Help Centre

My transportation details have changed. Can I reschedule my transfer?

The Transfer Voucher includes your requested destination / pickup and your accommodation address. Any changes to these or any other details must be requested through the “My Booking” section of the Website at least 48 hours prior to the date of travel. If you need to make changes with less than 48 hours prior to the date and time of travel, you would need to contact our Customer Service team via Live Chat.

Once the contract becomes legally binding, the Customer is requested to notify our Customer Service Centre of any errors therein not less than 48 hours prior to the corresponding Transfer Service. Notification made within 48 hours of the corresponding Transfer Service affords us the right to terminate the Contract without penalty or charge. No refund is due for changes within less than 48 hours. Your driver is not authorised to accept changes.

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