My payment confirmation and/or booking voucher haven't arrived by email. What should I do?

In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you have not received your confirmation or booking voucher, please login to the ’My Booking’ page to view, share and print your booking voucher or get in touch with Customer Service via Live Chat and a Customer Service Agent will be available to help you out 24/7, 365 days a year.

In the case of urgent enquiries, you can also call Customer Service using the telephone numbers displayed on our Contact Page.