In order to make any cancellations, you must contact our 24/7 Customer Service team and make a request. You may cancel booked transfer services separately or cancel the whole Booking through the ‘My Booking’ section of the website, by contacting our Customer Service team via Live Chat (click on the ‘Help’ button at the bottom of any page on our website) or by calling the the 24/7 Duty Manager numbers displayed at the bottom of your booking voucher.
If we receive your cancellation request more than 48 hours before the scheduled pickup time of the transfer service you wish to cancel, the amount paid for this transfer will be refunded in full.
No refund will be given for cancellations received less than 48 hours before the scheduled time of the transfer service you wish to cancel. In these instances we will email you a cancellation note which may be used to claim the expenses back from your tour operator, airline, or travel insurance provider.