I have not received an email with my shuttle pickup time. What should I do?

On arrival you just need to identify yourself by showing your booking voucher to the representative, who will direct you to your shuttle service vehicle. In normal circumstances you will leave the airport approximately 30 minutes after making contact with the representative.

For return transfers, if your flight is due to depart within 24 hours and you have not received notification of the pickup time please contact us immediately via Live Chat by clicking on the ‘Help’ button at the bottom of any page on our website or by calling the 24/7 Duty Manager numbers displayed at the bottom of your booking voucher.