Help Centre

How long will the driver wait for me?

Our drivers are experts in airport transfers, they monitor the flights and they will be ready to pick you up once you have passed the passport control and luggage claim. If there are any unexpected issues with your passport or luggage please get in touch with us as soon as possible by calling any of our priority numbers on your booking voucher, otherwise the driver will leave after a reasonable time.

For cruise ports and train stations pick ups, the driver will wait up to 20 minutes after the scheduled pick up time.

For transfers back to the airport, the driver will wait up to 20 minutes after the selected pick up time.

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