Help Centre

Where will I be dropped off?

In the case that you book a private transfer, we offer door-to-door services, therefore you will be picked up and dropped off at the address that you specify on the booking. Should the address not be reachable, the drop off and pickup point will be at the nearest point available. In the case that your drop off or pickup point is a port, you will be dropped off or picked up at either the disembarking point, the cruise terminal or the main entrance of the port depending on individual port regulations. If you are being dropped off or picked up from a port, please indicate the name of your ship in the address details of the online booking process.

If you have booked a shuttle transfer, you will be dropped off at the address indicated on your booking confirmation. This will usually be the official shuttle stop for your hotel. Shuttle services will not drop you off at any private accommodation. If your hotel is not listed on our website, we recommend you to book a private transfer, where you can specify the exact address that you'd like to be dropped off at.

We have various destinations where a door-to-door service is not possible.

The reasons could be the following:

  • The access is temporarily restricted
  • The Hotel/Address is situated in a place where normal cars are not allowed or able to enter
  • The address is situated in a pedestrian area
  • The vehicle chosen is not able to enter/reach the address (especially larger vehicles)

In cases like these, the driver will do his best to drop you off/ pick you up as close as possible to your accommodation. For further details, please contact our Customer Service team via Live Chat.

For shared shuttle services, most of the accommodations can be accessed by the shuttles bus and you will be dropped off in front of the door. There are however some hotels that are not accessible and for which a difference but very close by drop off point is arranged. This information will be available as a pop up below the selected accommodation, if it applies.

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