Help Centre

What happens if my flight, train, ship is delayed or if my flight is diverted?

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, you will be refunded in full for the affected transfer.
Train delays: If you have booked a transfer from a train station, the driver will wait for 20 minutes from the scheduled pickup time indicated on your booking voucher. Train delays aren't monitored.
Ship delays: If your ship is delayed, please contact us at least 2 hours before the scheduled pickup time indicated on your booking voucher. We will try to reschedule your transfer or refund you in full for the unused service. The driver will wait for 20 minutes from the scheduled pickup time.
Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling any of the emergency numbers on your booking voucher to inform us about your new arrival details. Should you be arriving at the airport by bus or train, the driver will wait a maximum of 20 minutes from the arrival time you advise our Customer Service team. Should you arrive by plane we will monitor the new arrival flight and wait for you accordingly, subject to availability.

Other related articles: What happens if my flight, train or ship is cancelled?

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