Help Centre

What happens if my flight, train or ship is delayed?

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, you will be refunded in full for the affected transfer.
Train delays: If you have booked a transfer from a train station, the driver will wait for 20 minutes from the scheduled pickup time indicated on your booking voucher. Train delays aren't monitored.
Ship delays: If your ship is delayed, please contact us at least 2 hours before the scheduled pickup time indicated on your booking voucher. We will try to reschedule your transfer or refund you in full for the unused service. The driver will wait for 20 minutes from the scheduled pickup time.

Other related articles: What happens if my flight, train or ship is cancelled?

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