What happens if my flight, train or ship is cancelled?
If your flight, train or ship is cancelled, the service will be forfeited unless you inform us that you will be available for collection at the same flight/train/ship arrival time and pickup point indicated on your voucher. Please contact us immediately by calling the priority numbers indicated on your voucher.
If you have purchased Gold Protection and if you contact us before the scheduled time of your transfer, we will try to reschedule your transfer or refund you in full for the affected transfer.
In case you do not have Gold Protection and wish to reschedule your transfer at a different time, we will check availability for the new transfer date and time, but a new payment would be required.
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