Help Centre

What happens if my flight, train or ship is cancelled?

If your flight, train, or ship is cancelled, the service will be forfeited.

However, if you have purchased our Gold Protection and contact us before the scheduled time of your transfer, we will attempt to reschedule your transfer. If rescheduling is not possible, we will refund the affected transfer leg.

If you do not have Gold Protection and wish to reschedule your transfer, we will check availability for the new arrival date and time. Please note that a new payment might be required for rescheduling without Gold Protection.

Other related articles: What is Gold Protection? What happens if my flight, train or ship is delayed?          

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