Help Centre

What happens if my flight, train or ship is cancelled?

If your flight, train or ship is cancelled, the service will be forfeited unless you inform us that you will be available for collection at the same flight/train/ship arrival time and pickup point indicated on your voucher. Please contact us before your flight/train/ship departure time by calling the priority numbers indicated on your voucher.

If you have purchased Gold Protection and if you contact us before the scheduled departure time of your original flight/train/ship, we will try to reschedule your transfer or refund you in full for the affected transfer.
In case you do not have Gold Protection and wish to reschedule your transfer at a different time, we will check availability for the new transfer date and time, but a new payment would be required.

If your outbound flight/train/ship after a transfer to the airport is cancelled, we may be able to reschedule your transfer, but a new payment would be required.

Other related articles: What is Gold Protection? What happens if my flight, train or ship is delayed?          

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