Help Centre

What happens if my flight, train, ship is delayed or if my flight is diverted?

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. In the event your flight is delayed by more than 6 hours, please note that we may not be able to fulfil the service, and no refund will be due in such circumstances. In such cases, we recommend that you contact your airline directly for any claims or assistance.
Train delays: If you have booked a transfer from a train station, the driver will wait for 20 minutes from the scheduled pickup time indicated on your booking voucher. Train delays aren't monitored.
Ship delays: If your ship is delayed, please contact us at least 2 hours before the scheduled pickup time indicated on your booking voucher. We will try to reschedule your transfer or refund you in full for the unused service. The driver will wait for 20 minutes from the scheduled pickup time.
Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling any of the emergency numbers on your booking voucher to inform us about your new arrival details. Should you be arriving at the airport by bus or train, the driver will wait a maximum of 20 minutes from the arrival time you advise our Customer Service team. If the delay is over 6 hours, we may not be able to fulfil the service, and there won't be a refund in that case. In such cases, we recommend that you contact your airline directly for any claims or assistance.

Other related articles: What happens if my flight, train or ship is cancelled?

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