Help Centre

How do I make a booking?

Bookings need to be made on the website, we don’t take bookings via telephone, email or Live Chat. The person making the booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

Upon entering into a contract with ST Services Iberia S.L. the Company will undertake the necessary formalities to organise the requested services.

In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.

In the event of the Transport Operator communicating that the transfer details such as flight number, destination, travel times have been incorrectly provided by the person making the booking, we will not be responsible even if you have received your booking voucher indicating the details provided during the booking process.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

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