Help Centre

Have a question? Search our most frequently asked questions to find the answer

Top questions before you book

I can’t select my address. What should I do?
My hotel is not listed, how can I specify the hotel that I’m going to?
How can I cancel my booking?
What luggage entitlement will I have?
Are child seats available to book and from what age?
Will anyone else be travelling in the vehicle I book?

Top questions before you travel

What happens if my flight, train or ship is delayed?
Where will I meet the driver when I arrive?
Where will I be dropped off?
How can I amend my booking?
How can I cancel my booking?
Do I need to confirm my booking with you after I get my booking confirmation?

Making a booking

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Choosing your destination

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Extras

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Payment / Refunds

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Amending or cancelling your booking

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Before you travel

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During travel

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General FAQ

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View all Frequently Asked Questions

TripAdvisor Certificate of Excellence

Suntransfers.com has been honored with the Tripadvisor Certificate of Excellence in 2022 by:

Demonstrating a commitment to hospitality excellence.
Delivering consistently great service.
Continually delivering superior customer experience.
Achieving great traveler reviews on TripAdvisor over the past year.
Anna
Sabine
Michael
Jacky
Priti
Gabriele

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