Help Centre
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Making a booking
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What is Gold Protection?
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Can I make a last minute booking?
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I've been asked to enter a Late Booking code, what should I do?
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I am unable to set a pickup time while making a booking. What should I do?
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How do I make a booking?
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I want to book my return later than the latest possible pickup time the website allows, what should I do?
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How do I book a shuttle service to my accommodation?
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Can I book a transfer if I am not going to/from an airport, cruise port or train station?
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I can't find my airport, cruise port or train station. Can I still book with you?
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Can I book a one way trip?
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Can I book a transfer to the airport?
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Will anyone else be travelling in the vehicle I book?
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What does the price include?
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What luggage entitlement will I have?
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When should I book?
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The members in my travel party need to be picked up or dropped off from different addresses. Can I book this?
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I want to book a one way trip to/from the airport but I’m not taking a flight. Is this possible?
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Which vehicle should I book?
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Can I make a booking for a different number of passengers for the outbound journey and for the return?
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How long will my journey take?
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Can I make a booking on behalf of a third party?
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Do you cater for wheelchair users and people with disabilities?
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My travel group is landing on different flights, how can I book?
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Can minors book or travel alone?
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What is Gold Protection?
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Choosing your destination
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Extras
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Payment / Refunds
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What are the bank details to pay by bank transfer?
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How can I get a proforma invoice?
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How can I pay for my booking?
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Do you charge extra for debit or credit card payments?
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Which cards do you accept?
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Can I choose a currency?
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I have booked with you in the past. Can I get a discount on a future transfer?
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How do I get a receipt?
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How safe is it to use my credit/debit card on your website?
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How do I know my card and personal details are safe?
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My company requires an invoice, can you supply one?
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How can I apply my Credit Note or Travel Voucher?
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What are the bank details to pay by bank transfer?
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Amending or cancelling your booking
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My flight has changed. What should I do?
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How can I change my pick up time?
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How can I make changes to my booking?
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If I want to cancel my booking, what's your cancellation policy?
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My transportation details have changed. How can I reschedule my transfer?
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What happens if I entered the wrong transfer details while booking online?
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I have booked the Gold Protection. Can I change or cancel my booking at any time at no extra cost?
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How do I upgrade my transfer?
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My group size has changed. Can I book another vehicle?
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How do I add Gold Protection to my booking?
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Can I receive my booking confirmation by SMS?
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My flight has changed. What should I do?
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Before you travel
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Where will I meet my driver?
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Where will I be picked up / dropped off?
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Do I need to confirm my booking with you after I get my booking confirmation?
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How do I find out my pick up time?
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Do I need to take any paperwork with me when I travel?
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I haven't received my confirmation/booking voucher. What should I do?
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How do I find my transport/driver?
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Where will I meet my driver?
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During travel
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How long will the driver wait for me?
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What happens if my flight, train, ship is delayed or if my flight is diverted?
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What happens if I can't find my driver?
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Do I need to tip the driver?
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Where do I need to go once my flight, train, ship arrives?
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How will the driver know I am the right passenger?
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How long do I have to wait at the airport before my vehicle departs?
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Why do I need to have a working mobile phone when I travel?
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What happens if my flight, train or ship is cancelled?
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What happens if my flight, train or ship is early?
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What time will my shuttle service leave the airport?
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How long must I wait for my shared Express shuttle transport?
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How long must I wait for my shared Regular shuttle transport?
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How long will the driver wait for me?
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General FAQ
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I am a driver or own a transport company, how can I work with you?
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What vehicle should I book for a ski transfer?
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Do you offer ski transfers?
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I can't find my booking reference number
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Do I have to print my voucher?
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How can I use my discount?
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What should I do if my driver does not arrive on time for my transfer?
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Will my driver speak English?
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How can I contact Suntransfers?
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What is a private transfer?
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What is a shuttle transfer?
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What information do I need in order to make a booking?
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How can I make a complaint?
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How do I earn commission for my Travel Agency bookings?
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I have some comments or suggestions to make, who should I contact?
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I left an item in the vehicle. How do I get it back?
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Can I take animals on a transfer?
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I am a driver or own a transport company, how can I work with you?