Help Centre

During travel

• How long will the driver wait for me?
• What happens if my flight, train, ship is delayed or if my flight is diverted?
• What happens if I can't find my driver?
• Do I need to tip the driver?
• Where do I need to go once my flight, train, ship arrives?
• How will the driver know I am the right passenger?
• How long do I have to wait at the airport before my vehicle departs?
• Why do I need to have a working mobile phone when I travel?
• What happens if my flight, train or ship is cancelled?
• What happens if my flight, train or ship is early?
• What time will my shuttle service leave the airport?
• How long must I wait for my shared Express shuttle transport?
• How long must I wait for my shared Regular shuttle transport?