Help Centre

Amending or cancelling your booking

• My flight has changed. What should I do?
• How can I change my pick up time?
• How can I make changes to my booking?
• If I want to cancel my booking, what's your cancellation policy?
• My transportation details have changed. How can I reschedule my transfer?
• What happens if I entered the wrong transfer details while booking online?
• I have booked the Gold Protection. Can I change or cancel my booking at any time at no extra cost?
• How do I upgrade my transfer?
• My group size has changed. Can I book another vehicle?
• How do I add Gold Protection to my booking?
• Can I receive my booking confirmation by SMS?